EPEX SPOT SE and its affiliates (collectively, “EPEX SPOT”) respect your concerns about privacy. This Privacy Notice (the “Notice”) applies to personal information we collect and/or that is processed on (i) our Website, (ii) contact directories, (iii) mailing systems, (iv) Customer Center, (v) E-Learning Platform and more generally (vi) all databases and software of EPEX SPOT (collectively, the “Databases”), and (vii) through any other channels described below. EPEX SPOT is responsible for the Website.
The Privacy Notice describes the types of personal information we collect on the Website, in our Databases, and in other ways discussed below, how we may use that information and with whom we may share it. The Notice also describes the measures we take to protect the security of the personal information. We also tell you how you can exercise your right to (i) access, change, recover, opposition, erasure, portability and to be forgotten personal information you have provided to us, (ii) withdraw any consent you previously provided to us, (iii) tell us to refrain from communicating with you about our products or services, and (iv) answer any questions you may have about our privacy practices.
Should we collect personal data from legal entities, such entities, acting thus as data controllers, guaranty that the personal data they provide us with have been legally obtained from data subjects and transferred to us according to applicable (data privacy) laws. Related data subjects have thus consented with this transfer/processing and are aware of their rights, including but not limited to access, change, recover, opposition, erasure, portability and to be forgotten.
Information we collect and how we use it
Individuals may choose to provide personal information, such as name and contact details, through this website, in our Databases and through any other channel described below. Here are the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information.
Registration and Login
You may be able to register/log on our website. To do so, we ask for information such as your name, your company, email address, login name and password in order to access the online information and services.
You may sign up on this site to receive electronic newsletters and promotional emails sms or any other telecommunication mean from EPEX SPOT, including member communication, media information and event information. To sign up, we may ask you for information such as your name, email address, postal address, telephone number, and gender and email preferences. We use this information to (i) inform you about our products and services, (ii) to tailor our services, (iii) to administer and carry out our contractual obligations in relation to any agreement you might have entered upon with EPEX SPOT (iv) to create products or collect information that meets your needs and (v) to conduct statistical analyses of the Website and services.
When you buy products or obtain services online, we request information we need to process your purchase or provide you with the services you purchased. Depending on the payment method you use, and as permitted by applicable law, we may ask for information such as your name, mailing address, telephone number, checking information, payment method, prices, and the item(s) bought. We use this information to process your transaction.
If you communicate with us through the “Contact Us” link on this site, we may ask you for information such as your name, company, email address, zip code and telephone number. We use this information to respond to and communicate with you about your questions and comments.
Information Collected by Automated Means
We obtain certain information by automated generation of web server logs. The information we collect in this manner includes the IP address of the device you use to connect to the Website, information on actions taken on our site, dates and times of website visits and the pages accessed. The collection of these information aims at ensuring the security of the systems.
Your contact details, such as email address, telephone, post address, name, function, can be registered in our contact directories in order to ease the communication with you and perform our obligations.
Your personal information, such as email address, telephone number, post address, name and function, can be included in mails exchanged within EPEX SPOT or between EPEX SPOT and you or, if necessary, with partners, subcontractors, service providers or any other third party. These information are necessary to perform the services requested by you or EPEX SPOT, or to comply with any obligation according to applicable law or contractual engagements (please refer to Information We Share).
Your contact details such as name, mailing address and telephone number may be provided on our Customer Center Platform, an interface used by the members to provide and update their contact details. The information you provide in this platform is used by EPEX SPOT to operate and monitor the market. This interface and any derivative thereof, including Customer Relationship Management Tools (CRM) are also used to inform and communicate with the members.
As a Customer, you can buy training courses offered by our E-Learning services and will therefore be registered as user of the E-learning Platform once you have been granted access. In order to do so, your name, name of the company and e-mail address are registered on the platform.
Here are some of the ways we collect personal information in our Databases and a description of how we use them.
Access to market data
As customer and according to our General Conditions Applicable to EPEX Information And API Services, you may be provided with an access to our market data. To do so, we ask for information such as your name, your company and email address in order to create your login.
We may ask our members or customers to complete a satisfaction survey or any other survey. If you choose to do so, you may provide on an optional basis information such as your name, email address, telephone number, in addition to your comments. We use these information to contact you in order to improve our products and services, and enhance your user and customer experience.
As journalist, staff of the Company or representative of members, customers, partner or any other authority / organization, you can be invited and participate to events organized by the Company. As part of the preparation or realization of such events, we may ask you for information such as your name, phone number, email address, name and address of your company, if any, your address in order to communicate and ease the communication with you. During these events, we could also take pictures of you or interview you and therefore obtain video and / or voice recordings. These photos and recordings allow us to illustrate articles that we share with our affiliates on the one hand, but also with the public on the internet on the other hand, including on this website, tweeter or LinkedIn; the objective being the promotion of the Company and its activities to the public.
- Other Ways We Collect Personal Information
You may contact us for information about our products, services, markets or any other information. If you do so, we may ask you for information such as your name, email address, postal address and telephone number. We use this information to respond to your request.
Phone recordings and video surveillance
You may contact our Sales, Market Operation and Market Surveillance Departments to raise a concern on the Company, the market/exchange, our activity or any other concern. Please be aware that these telephone conversations may be recorded in order to ensure the security of the Company, the market /exchange and the stakeholders, as well as to improve our activity and the quality of the services we provide you with.
When accessing to our premises as visitor, you may also be filmed by the camera put in the areas accessible to the public (e.g. entrance). This video surveillance system also aims at ensuring the security of our premises and staff, as well as your security as visitor.
Information We Share
We do not sell or otherwise disclose your personal information, except as described herein. We may share the personal information you provide to us with our affiliates worldwide, licensees and joint venture partners for the purposes described in this Privacy Notice. We also may share the information with our service providers who perform services on our behalf based on our instructions. They are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may disclose information about you (i) if we are required to do so by law or legal process (including litigation, such as a court order) to, among others, our lawyers or collection agency), (ii) in response to a request by law enforcement authorities, or (iii) when such disclosure is deemed necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information in the event of a sale or transfer of all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Notice. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
Transfer of Personal Information to Other Countries
We may transfer your personal information to recipients in countries other than the country in which you originally provided it. These countries may not have the same data protection laws as the country in which you provided the information. In such a case, we will comply with applicable legal requirements providing adequate protection for such transfer.
How We Protect Personal Information
We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website or in our Databases against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. You can check the security of your connection by looking at the URL line of your browser, when accessing a secure site, the first characters of the site address can/should change from “http” to “https.” You have the right to ask about these technical and organizational measures we take to secure the personal information you provide us with. Please submit your request to the address specified in the “How to Contact Us” section below; include your name, email address and postal address. Said information may be provided by e-mail as well, on an exploitable device.
Right of access, correction, limitation, opposition, recovery, portability, erasure and shelf life
Subject to applicable law, we provide you with access to your personal information we process and the ability to review, correct, update, recover or delete the information where it is inaccurate or not. You also have the right to ask for the limitation of the processing thereof, as well as a right of erasure and portability of said information. Therefore, you may withdraw any consent you previously provided to us or object at any time to the processing of your personal information, and we will apply your preferences going forward. Besides, you can choose not to receive member or customer communications from us by updating your details in Customer Center or contacting us as specified in the “How to Contact Us” section below. You also have the right to ask about the shelf life of your personal information, which is limited to a reasonable and proportional duration with regard to the aim of the processing. Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances.
Please submit your request to the address specified in the “How to Contact Us” section below; include your name, email address and postal address. Said information may be provided by e-mail as well, on an exploitable support.
Links to Other Sites
This website may contain links to other sites for your convenience and information. These sites may be operated by other companies than EPEX SPOT. Linked sites may have their own privacy policies, which we strongly suggest you review if you visit any of them. EPEX SPOT shall not be responsible for the content of these websites, any use of thereof, or their privacy practices.
This website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on this site, we will delete the information from our records.
Updates to Our Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. We will post a prominent notice on the site to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was updated.
How to Contact Us
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us as indicated below:
EPEX SPOT SE
5 boulevard Montmartre 75002 Paris